VShark Solutions Private Limited ("VShark", "we", "us") respects your privacy. This policy explains what personal data we collect when you use www.vsharksolutions.com (the "Website") or contact us, why we collect it, and how we protect it.

Contact for privacy matters: info@vsharksolutions.com
Address: VShark Solutions Private Limited, Rajiv Gandhi Nagar, Neelambur, Coimbatore, Tamil Nadu 641062, India

1. Information we collect

Information you give us

Enquiry details: your name, company, email address, phone or WhatsApp number, the service or product you're interested in, and your project description
Files you upload or send: drawings, photos, CAD models, scan data or other documents you share with your enquiry, by email or on WhatsApp
Communications: messages you send us by email, phone or WhatsApp

Information collected automatically

Usage data: pages visited, time on site, referring website, device and browser type, approximate location (country or city) and IP address
Cookies and similar technologies: see Section 6

2. How we use your information

We use your information to:

respond to your enquiry, prepare quotations and deliver the services or products you request
review the files you send so we can assess and carry out your project
communicate with you about your project, order, delivery, installation, training or warranty
improve our Website and services, and understand how visitors use the Website
measure the effectiveness of our advertising, for example Meta (Facebook and Instagram) and Google ads
meet legal, tax and accounting obligations

We process your data based on your consent (for example when you submit the contact form), to take steps at your request before entering into a contract, to perform a contract with you, and to meet our legal obligations.

3. Your files and confidential information

We understand that drawings, CAD models and scan data are often confidential.

Files you send are used only to assess and deliver your project.
We do not publish or share your files or project details without your permission.
We are happy to sign a non-disclosure agreement (NDA) before you share files.
Project images appear in our portfolio or marketing only with the client's approval.

We do not sell your personal data. We share it only with:

Service providers who help us run our business, such as website hosting, email, cloud storage, analytics and advertising platforms (for example Google and Meta), under appropriate confidentiality and data-protection terms
Our technology partner JINUOSH, only when needed to supply, register or support a scanner you purchase (for example warranty registration)
Authorities, when required by law

Some service providers may store data outside India or the UAE. When this happens, we take reasonable steps to make sure your data stays protected.

5. How long we keep your information

Enquiries that don't lead to a project: up to 24 months, then deleted
Project files and records: for the duration of the project and as long as reasonably needed for support, repeat orders or legal and tax requirements
You can ask us to delete your data earlier (see Section 8).

6. Cookies and analytics

Essential storage. The Website uses your browser's storage to make it work: to remember your cookie choice and, for the duration of your visit, the advertising link you arrived from (for example an ad's campaign tags), so that if you send us an enquiry we can see which advert or page brought you. These are not used to track you across other websites.

Analytics and advertising cookies — only with your consent. When you first visit, a banner asks whether you accept analytics and advertising cookies. Only if you click Accept do we load:

Google Analytics 4 (Google LLC), to understand how visitors use the Website
Meta Pixel (Meta Platforms), to measure the results of our advertising on Facebook and Instagram — for example which service or product pages are viewed, and when someone clicks a WhatsApp button or phone number or sends an enquiry

Some pages show videos from our YouTube channel. They use YouTube's privacy-enhanced mode (youtube-nocookie.com), which does not store information about you unless you play the video; once you play it, YouTube's (Google's) privacy policy applies.

If you click Decline, these tools are not loaded and the Website works fully. You can change your choice at any time with the Cookie settings link at the bottom of every page, and you can also block or delete cookies in your browser settings.

7. Security

We use reasonable technical and organisational measures to protect your data, including secure (HTTPS) connections, access controls and trusted service providers. No online transmission is completely secure, so please avoid sending highly sensitive information unless needed. For very sensitive files, ask us about a secure transfer method.

8. Your rights

Depending on where you live, including under India's Digital Personal Data Protection Act, 2023 and the UAE's Personal Data Protection Law, you may have the right to:

access the personal data we hold about you
correct or update inaccurate data
ask us to delete your data
withdraw your consent at any time (this doesn't affect processing already carried out)
raise a grievance with us, and, if unresolved, with the relevant data-protection authority

To exercise any of these rights, email info@vsharksolutions.com with the subject "Privacy request". We will respond within a reasonable time and as required by law.

9. Children

Our Website and services are intended for businesses and adults. We do not knowingly collect personal data from children under 18.

10. Third-party links

The Website may link to other websites, such as social media, WhatsApp and our partners. We are not responsible for their privacy practices; please read their policies.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the "Last updated" date.

12. Contact us

VShark Solutions Private Limited
Rajiv Gandhi Nagar, Neelambur, Coimbatore, Tamil Nadu 641062, India · Dubai, UAE
Email: info@vsharksolutions.com · Phone: +91 95142 48525 / +971 52 248 6238

Privacy Policy.